Lee Orchard Photography

Yesterday I finally got a link to my images Upixa.

It wouldn’t be something that you could have guessed which was why I had to ask.  It took a little time, but here it is.

 Upixa – Lee Orchard

I guess its another customer care issue.  Although I don’t pay to be a member to the stock library, they do make money if I sell anything.  I would have thought that would be a common feature to have a link to your own images, but they said they will be adding that for the contributors soon.

I think I would be good in a job where all you do is find fault, or features suggestions etc.. I seem to be quite good at identfying problems and issues!

Just recently I have had a few contrasting issues with different companies customer service/sales people.

On one hand, as I mentioned in my last blog entry , I have a very good example of excellent customer service & care. I bought the continous ink system about 11 months ago.  Last month it broke.  I spoke to the people I bought it from, explained the problem, sent a couple of photos to explain the problem.  They then arranged a replacement system in replaced the lost ink, all free of charge.  That’s approx £100.

Now, in the 2 weeks I have tried to buy 2 different things.  Firstly, I bought a new stand for my craft items, I ordered it on the 19, the website shows a status of received and being processed. On the 25 it still showed the same, so I rung them, and rung them and couldn’t get through.  Finally got through on the 26, they said they had a delivery in, and it would be done that afternoon.  On the 27, the status of the order still said the same thing, so rung them again.  This time they said they were getting an order in and it would be done that aftenoon.  Sounds familar!  They then said, if I dont get it by friday, to phone again.  Why didn’t the website say out of stock, or at least get notified of the delay?

Secondly I was looking to buy some carrier bags, and I found I website that did what I was after.  There was an option on their site to ask for a quote on printing so I sent that off.  They next day I thought I should ask for some sample as the site didn’t have images of the colours I wanted, although it did show all the other colours!  There didn’t seem to be a way of requesting samples, as the enquires form was asking for size, thinkness, quantity and many other questions.  So I rung them.  Gave my details and reminded them of the quote request. Nearly a week later, nothing.  I guess they don’t want any new business.

So, my printer system people have impressed me, and I will remain a customer, however the bag people, it doesn’t bode well for ordering and future dealings with them, I think I’ll give them a miss!

At the moment I feel a little like a juggler in an circus trying to deal with a lot of things without dropping them!

At the weekend, I decided to start the arduous task of replacing my continous ink system.  Now the story is, last Oct, 05, I bought a continous ink system to print my mugs.  When I first set it up it took hours, then, in August, one of the cells sprung a leak and drained its self dry!

So I wasn’t looking forward to it to sorting it all out. The supplier was good enough to replace the system FOC charge, but it still meant a lot of hassle. This time of course I had to work out how to drain the old system to save the very expensive ink.  It isn’t normal ink.  Anyway to shorten the story, I drained it and filled the new one. (1.5hrs)  One of the newly filled cells didn’t drain into the tubes to the cartridge.  It was blocked, all the others worked and were full! Now what!  After 30mins of fiddling I managed to clear the blockage (in the cell & tube) and it drained.  Now it wouldn’t print!  So, 4 hours laters I had a fully loaded system with only 5 of 6 cells printing!  Lots of test printing and head cleaning, Nightmare, I gave up.  Tried it again Sunday morning, still didn’t work.  I left it alone and went out, when I got home I tried it once more as I was on the PC, it worked!!

Anyway, while that was going on, I was printing new images, cutting mount boards, assembling craft items, researching items on the web, as well as print head cleaning, & test prints, hence the juggler!

Life seems to be very busy at the moment and lots going on.  Off to the Cotswolds on Sunday to get some specific images and got to complete an order for a customer this week.

Well, what an interesting week.

It started with finding an ad in Surrey Life looking for photographers, but as yet I haven’t had a reply from them. I did get a reply from Hampshire Life, and am now waiting to see what they thought of the images I sent.

Yesterday the mount turned up for the big picture that is going up in Nokia.  This time the mount was the right size, so, hopefully it will go up on the wall today or Monday.

As I hadn’t heard from the Magazines and the week had started on such a high, I was feeling a bit flat by Thursday afternoon.  Then out the blue, I get a phone call ….  More on that later!